Section 1: Introduction
This Cookie Policy explains how SHAN Holdings and its affiliates (collectively, "SHAN Club", "we", "us", or "our") use cookies and similar technologies, such as local storage, pixels, and web beacons (collectively, "Cookies"), when you visit our website shan.club (the "Portal") and use our Services.
We are committed to a clean, transparent, and secure digital environment. In accordance with the Singapore Personal Data Protection Act (PDPA) and international privacy directives, we describe what Cookies we use, why we use them, and how you can manage your preferences.
Section 2: What Are Cookies?
Cookies are small text files containing a string of characters that are placed on your computer or mobile device when you visit a webpage. Cookies help the website recognize your device on subsequent visits, keep your session active, and remember your regional configurations.
Cookies can be:
- Session Cookies: Automatically deleted from your device when you close your web browser.
- Persistent Cookies: Remain on your computer or device for a specified period or until you manually delete them.
- First-Party Cookies: Set directly by the domain you are visiting (e.g., shan.club).
- Third-Party Cookies: Set by external domains whose services are integrated into our Portal.
Section 3: Why We Use Cookies
SHAN Club values "Zero-Clutter" visual and functional design. Unlike standard travel booking sites, we do not deploy retargeting cookies, commercial ad trackers, or invasive behavioral profiling. We use Cookies solely to:
- Securely authenticate your identity during login.
- Protect transactions and prevent cross-site request forgery (CSRF).
- Remember your language and regional currency preferences.
- Measure Portal performance to resolve layout errors and optimize speed.
Section 4: Categories of Cookies We Use
We classify our Cookies into three main categories:
4.1 Strictly Necessary Cookies
These Cookies are technically required for our Portal to function. They enable core security features, authentication, and secure checkout handshakes. Without these Cookies, secure access to the dashboard is not possible.
- Authentication Token: Stores your JWT or session token securely to keep you logged in as you navigate the platform.
- CSRF Protection: Prevents malicious sites from executing unauthorized actions on behalf of your logged-in account.
- Locale Router: Directs your browser to the correct language sub-path (e.g.,
/en/or/vi/).
4.2 Preference / Functional Cookies
These Cookies allow our website to remember choices you make to provide a more personalized experience. They do not track your browsing activity on other websites.
- Currency Settings: Remembers your preferred display currency (e.g., USD, SGD, EUR, VND).
- Theme Preferences: Remembers if you prefer the standard Dark Mode (Quiet Luxury styling) or light configurations.
4.3 Analytics and Performance Cookies
These Cookies collect information in an anonymous, aggregated format to help us understand how members interact with the Portal, highlighting navigation bottlenecks or page errors.
- Performance Logs: Tracks page loading times, API responsiveness, and client-side error states to help our engineering team maintain stability.
Section 5: Specific Cookies We Set
Below is a list of the primary Cookies we set on our Portal:
| Cookie Name | Provider | Purpose | Duration | Type |
|---|---|---|---|---|
shan-session-token | First-party | Secure member authentication and login session persistence | Session / 7 Days | Strictly Necessary |
next-locale | First-party | Remembers selected language locale (e.g., en, vi) | 1 Year | Strictly Necessary |
shan-currency | First-party | Stores Member preference for pricing display | 1 Year | Functional |
csrf-token | First-party | Security token to prevent Cross-Site Request Forgery attacks | Session | Strictly Necessary |
Section 6: How to Manage Cookie Settings
You have the right to decide whether to accept or reject Cookies. Most web browsers are configured to accept Cookies by default, but you can modify your settings to refuse or delete them.
- Browser Controls: You can manage Cookies through your browser settings. You can choose to block all Cookies, block third-party Cookies, or receive notifications before a Cookie is set.
- Links to Common Browser Support Pages:
Please note that if you choose to disable all Cookies, certain secure features of our Portal, including the login dashboard and checkout routing, may no longer function properly.
Section 7: Updates to this Policy
We may update this Cookie Policy from time to time to reflect changes in the Cookies we use or for other operational, legal, or regulatory reasons. Please revisit this page regularly to stay informed about our use of Cookies and related technologies.
Section 8: Contact Us
If you have any questions or feedback about our use of Cookies, please contact our Data Protection Officer at:
SHAN Holdings Email: [email protected] Portal: shan.club (Member Inquiry Desk)
Note: In alignment with our commitment to member privacy and security, physical addresses and local telephone hotlines are reserved exclusively for registered members and are accessible via the secure member dashboard or by contacting the Concierge directly.